The complaint alleges that the company's ChatGPT bot repeatedly provided incorrect information about a real individual, potentially breaching EU privacy rules.
OpenAI refused to help delete false information about the individual, claiming it was technically impossible, but offered to filter or block data on certain prompts.
This issue extends beyond one complaint as it could violate the General Data Protection Regulation (GDPR) by generating false personal data, leading to serious financial penalties and regulatory changes.
Maartje de Graaf from NOYB highlights the challenge of ensuring AI chatbots like ChatGPT comply with EU data protection laws when handling personal information.
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