The new third-party offering by Rimini Street, including Rimini Support, Rimini Protect, and Rimini Consult, is aimed at helping perpetually licensed VMware customers to navigate the shift to a subscription-based licensing model.
Rimini Street's support services for VMware include guaranteed priority response by an engineer in ten minutes or less, allowing clients to assess VMware's new model and fees before deciding on alternative approaches.
CEO Seth Ravin highlighted the importance of providing an alternative support program to address clients' concerns over annual fee increases from VMware and forced bundling of product licenses.
Standard pricing for Rimini Street Support for VMware is comparable to current support fees paid to VMware, providing clients with a cost-effective option to sustain their perpetually licensed VMware infrastructure.
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