Personalization in healthcare is broken: Introducing the 'user-forward' paradigm
Briefly

Personalization in healthcare CRM often falls short, with emails addressed to individuals but lacking relevant content. Marketers face ethical challenges targeting consumers based on sensitive health data.
Healthcare marketers struggle with data security issues, with the industry being most impacted by incidents. Pixel litigation related to tracking technologies and patient privacy concerns add complexity and risk.
Read at The Drum
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