According to research by Uptime Institute, about half of data center operators have suffered an outage in the past three years. Uptime estimated that human error contributed to two-thirds to four-fifths of incidents, with nearly half caused by staff failing to follow procedures.
Shift length, fatigue, and human error linkage is known, but defining shifts to reduce errors in data centers is challenging. Best practices from other industries don't always align due to 24-7 service expectations, regional issues, and employee demands.
Data center workers handle a variety of tasks like installing hardware, upgrading servers, updating software, and conducting infrastructure inspections. They troubleshoot, repair, and maintain equipment to ensure optimal data center performance.
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