One big question for Robin Carnahan is, 'How do we keep up with the speed of change that we're seeing in this and balance those opportunities?' It's crucial to strike a balance between harnessing data for public good with mitigating risks, especially in democratic societies.
Carnahan highlighted the importance of using AI tools to analyze government websites like the Gov CX Analyzer, which goes beyond traditional survey responses to understand user behavior, friction points, and areas for improvement.
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