The 2024 U.S. Tech Experience Index revealed user sentiments about vehicle technology; AI features like smart climate controls were praised, while components like fingerprint readers faced criticism.
Interior gesture controls had a significant issue rate with 43.4 problems per 100 vehicles. Additionally, 21 percent of drivers found these features lacking functionality entirely.
Despite not being ranked, Tesla achieved a higher index score than others, with owners generally enthusiastic about its software platform and technology, reflecting customer loyalty.
Genesis topped the premium brand category with a score of 584, while Hyundai led the mass-market segment with 518, indicating a notable consumer preference for both brands.
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