Spotify is now offering refunds to customers of Car Thing due to backlash for rendering the product obsolete, despite initially advising owners to discard it.
The incident highlights how tech companies like Spotify hold the power to make devices useless at will, disappointing customers who trusted and invested in the product.
A class action lawsuit was filed against Spotify for planned obsolescence of Car Thing, adding to the company's recent challenges, including layoffs and financial struggles.
Refunds, while a consolation, emphasize the impact of tech companies' arbitrary decisions on consumer trust and product longevity.
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