Step 1: Acceptance Despite attempts by Project Managers and Scrum Masters to keep teams dedicated to shiny new things, ' Stuff happens,' as they say. So to start off with, everyone needs to stop wishful thinking.
Step 2: Capture and Make Visible Back in the days of physical boards, I would write out a yellow card and put it on the board. These days it is probably a ticket in an electronic system; however, you do it to make sure those tickets are easily identified so people can easily see them and they can be found later.
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