Franchisees allege TDL controls every essential lever involved in the running of a restaurant, from deals with suppliers to equipment.
Franchisees argue TDL's rigidity in fixing prices didn't adapt to the market, leading to reduced profits and constraints in covering renovation costs.
Between 2021 and 2023, the 16 franchisee companies claim to have lost out on a combined $18.9 million due to TDL's policies.
Franchisees claim TDL violated its obligation to support them, leading to insufficient profitability and inability to meet renovation costs.
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