Most vendors are touting investments, venture funds, partnerships, and early functionality or roadmaps in their customer communications and earnings calls. In stark contrast, customers are still very early on their ERP AI journey, said Forrester.
GenAI will revolutionize those types of tasks by helping generate content faster and, ultimately, more accurately. GenAI is already being used for narrative reporting, for customer collections emails, and for account summarization, the report said.
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