Sonos CEO Patrick Spence acknowledged the company's decision to invest heavily, committing $20 million to $30 million short-term to rectify the app issues and restore trust.
Anonymous employees revealed that the Sonos app's technical debt had accumulated over 20 years, with the update primarily solving the outdated infrastructure rather than adding new features.
The delay in hardware releases affected Sonos' revenue expectations, leading to a projected miss of $200 million for the year due to focusing resources on the app.
Sonos' challenges reflect a significant downturn, with shares down 25% and internal morale suffering as annual bonuses and merit-based raises have been canceled due to the app fiasco.
[
Collection
]
[
|
...
]