Sonos has outlined seven key commitments to improve their customer experience, including heightened beta testing and establishing a customer advisory board to support user concerns.
The executive leadership will forgo bonuses until significant improvements are made to the app based on customer feedback, highlighting accountability and the need to rebuild trust.
With over 80% of previously removed app features restored, Sonos aims for comprehensive functionality to enhance user satisfaction and demonstrate their commitment to improvement.
The company emphasizes that these changes are part of a broader initiative to not only amend past mistakes but to cultivate a better overall experience for its customers.
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