"The lengthy memo, which was first reported by Business Insider in August, described how the company was moving to a "more market-based culture," setting off discourse about the state of workplace loyalty. Stankey gave some insight into the goal behind the memo during a conversation at the Wall Street Journal CEO Council Summit on Tuesday. When asked to name a mistake he's made, Stankey said he was too slow to tackle the "culture evolution" that was needed."
""That memo outlined my point of view on it, and it gives leaders that want to lead all the air cover in the world they need to go and execute around that framework," he said. AT&T has undergone a number of changes as a company in the past year, including a return-to-office mandate of five days a week. In the memo to employees, Stankey effectively said they should get on board with changes to the company culture, or get out."
John Stankey acknowledged being too slow to tackle the company's culture evolution and said culture should have been prioritized with concrete actions. He presented a framework intended to shift the company toward a more market-based culture and described the communication as providing leaders the latitude to execute that framework. The company enacted several operational changes over the past year, including a five-day return-to-office mandate. The internal communication made clear that employees should accept the cultural changes or leave. The effort aims to align leadership, focus on customer-facing initiatives, and remove excuses for inaction.
Read at Business Insider
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