Self-service kiosks have transformed fast-food ordering, providing convenience but also raising workloads for kitchen staff, leading to increased stress and operational challenges.
Fast-food chains like McDonald's have seen mixed results from self-service kiosks, which were intended to reduce labor costs but sometimes create new pressures on kitchen operations.
Kiosks encourage customers to customize orders and increase spending, but this can overwhelm kitchen staff with larger and more complex orders, especially during peak hours.
While the intent of implementing kiosks was to streamline order processing, in reality, it has shifted the strain from the front-of-house to the kitchen staff.
#self-service-kiosks #fast-food-industry #kitchen-operations #automation-challenges #customer-spending
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