Digital disruptions are overwhelming; every customer-impacting incident is labor-intensive and time-consuming, highlighting the need for a reevaluation of incident response strategies.
Despite significant investment in observability and AI Ops, the current incident response systems remain ineffective, burdened by excessive data and operational confusion.
90% of IT leaders acknowledge that digital disruptions have diminished customer trust, emphasizing the necessity for swift service restoration and transparent communication during incidents.
Incident frequency among IT leaders is increasing, with 59% reporting a rise in customer-impacting incidents, stressing the urgent need for better observational and mitigation practices.
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