"Given the market opportunity, the acquisition is a no-brainer as Salesforce would want to advance its capabilities in the space, analysts pointed out, referring to Doti's current product offering, which is a AI-based enterprise search bot that can be interfaced with on Slack to surface insights from across applications and services, such as Datadog, GitLab, Jira, Confluence, , Notion, Slack, Salesforce, Monday, and Zendesk, among others."
""Doti supports both humans and AI agents in real-time by not only retrieving but also interpreting information. That should be the real reason why Salesforce wants it. The company has been pushing towards a model where Slack becomes the primary workspace and Agentforce powers automated workflows inside it," said Ashwin Venkatesan, executive research leader at HFS Research."
Salesforce is moving to strengthen AI enterprise search and Slack integration through the acquisition of Doti. Slack has offered an enterprise AI search capability since March to help enterprises discover information across applications and services. Doti provides an AI-based enterprise search bot that can be used on Slack to surface insights from tools such as Datadog, GitLab, Jira, Confluence, Notion, Salesforce, Monday, and Zendesk. Doti supports humans and AI agents in real time by retrieving and interpreting information, enabling automated workflows inside Slack and positioning Slack as a primary workspace with Agentforce.
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