"OpenAI's Chief Economist Ronnie Chatterji noted Thursday during the Semafor World Economy Summit that recent research conducted by the company documented what ChatGPT users actually do with the technology. Conducted in conjunction with researchers from Harvard University, the study found that users turn to ChatGPT for three main purposes: information seeking, guidance and writing aid. "I think what we're finding right now -- and this is honestly not surprising for a lot of economists who studied technology in the past -- is it's more of a compliment to workers,""
""If you think about the way that most of us... use the internet at work, it doesn't mean that there won't be changes to jobs and disruption, but at least for most people using the platform, they're using it to complement a decision they're making, look for information, and they're getting a lot of value out of it," he told Nextgov/FCW during the event. Chatterji predicted that firms in the "innovation space" will be developing new products and services that will help gauge the value of incorporating AI into workflows."
Research by OpenAI and Harvard University found ChatGPT users primarily seek information, guidance, and writing assistance. The chatbot delivers economic value mainly by supporting decision-making and accelerating worker tasks instead of replacing them. Non-work usage of the chatbot is expanding faster than professional use. Patterns suggest artificial intelligence may follow the internet's trajectory as a career accelerant while still producing some job changes and disruption. Innovation-focused firms are expected to build products and services to measure AI's value in workflows. Continued research will assess societal impacts and practical integration benefits.
Read at Nextgov.com
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