With its launch, millions of people started using ChatGPT for tasks such as writing school essays, drafting emails and personal greetings, and retrieving information. Increasingly, more people and public offices are using ChatGPT to improve productivity and efficiency, conducting sophisticated tasks instantaneously that are typically beyond human abilities.
Publicly available reports show that in this year alone, 21 federal departments have used ChatGPT or similar systems to serve Americans, with the Departments of Energy, Health and Human Services, and Commerce being the top three users. Governmental uses of these systems may benefit the public by reducing costs or improving services. For example, U.S. Customs and Border Protection has improved speed and trustworthiness of data entry and analysis, and the Department of Veterans Affairs has developed physical therapy support tools.
Companies such as the Silicon Valley giants that develop these systems, or integrate them into existing workflows, continue to benefit most of all. Even in the case of users whose daily tasks can be completed faster, their employers benefit more from ChatGPT in the long run. This is because with more efficiency comes lower labor costs. More importantly, when these technologies are fully incorporated, they can even replace workers with cheap and reliable robots, which is already happening in spaces such as Amazon warehouses.
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