Microsoft has been testing an 'embodied AI character' to automate support tasks in Xbox queries.
The Xbox chatbot can respond to questions, process game refunds, and may handle support queries for all Xbox customers in the future.
The prototype uses natural language to access information from existing Xbox Support pages and aims to make support topics easier and quicker for players.
The Xbox chatbot is similar to what Microsoft encourages its customers to build to automate support tasks, leveraging the Azure AI Bot Service used by other businesses.
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