As a small bank, your only value proposition is service. Nothing is proprietary anymore," said Christopher Naghibi, executive vice president and CEO of First Foundation Bank.
Naghibi envisions community bank branches with fewer employees and more AI, freeing staff to help customers achieve their financial goals.
The teller line, as we see it today, will eventually die," highlighting the shift towards AI-driven customer interactions in banks.
Jamie Dimon of JPMorgan Chase anticipates AI will be as transformational as historical milestones and discusses its impact on the bank's vast workforce.
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