Indian Airlines ride AI: Human-like responses for passengers, lesser workload for agents
Briefly

from The Economic Times3 weeks ago
IndiGo's AI chatbot 6Eskai with 1.7 trillion parameters excels in answering queries through written, typed language, and verbal instructions.
The Economic Timeshttps://economictimes.indiatimes.com/industry/transportation/airlines-/-aviation/indian-airlines-ride-ai-human-like-responses-for-passengers-lesser-workload-for-agents/articleshow/110634547.cms
Air India leverages AI to reduce variance in responding to customer service requests, optimizing contact centre functions and agent focus on complex interactions.
The Economic Timeshttps://economictimes.indiatimes.com/industry/transportation/airlines-/-aviation/indian-airlines-ride-ai-human-like-responses-for-passengers-lesser-workload-for-agents/articleshow/110634547.cms
Read at The Economic Times
#indian-airlines #customer-service #operational-efficiency
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