When done well, AI chatbots can deliver a faster resolution to issues, reduce costs and provide an 'always on', 24/7 service...According to a report from Forrester, nearly 40% of all interactions with chatbots are still viewed as negative.
Most customer facing chatbots are designed to work in a limited range of scenarios...Model training takes time and good data to deliver results, and the narrower the scenario the model is supporting, the better the experience is likely to be for the customer.
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