""The prepared remarks you heard on my behalf today were delivered by my AI clone, not read by me," Sidhu said during the Friday call, as reported."
""We're investing heavily in making sure every member of our team has access to AI tools and the training to use them confidently," the CEO of Customers Bancorp Inc. and Customers Bank tells Fortune in a written statement."
""The goal is to remove the repetitive, administrative work so our people can focus on what they do best—we're not replacing critical thinking and judgment, we're removing the tedious, time-consuming work that gets in the way of it.""
Customers Bank's CEO Sam Sidhu revealed that an AI replica delivered his prepared remarks during a recent earnings call. This demonstration aimed to showcase the bank's commitment to AI technology, having partnered with OpenAI to enhance its operations. The bank has integrated AI tools across its workforce, with 75% of employees utilizing these technologies. Sidhu emphasized the importance of training staff to use AI effectively, aiming to eliminate repetitive tasks and allow employees to focus on critical thinking and judgment.
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