Alorica's new AI translation tool enables representatives to communicate with customers in 200 languages and 75 dialects, enhancing customer service while maintaining its workforce.
Economist Nick Bunker believes AI will impact many jobs indirectly, but predicts it won't lead to mass unemployment, as technology has historically both destroyed and created jobs.
AI's evolution shows that while it can render certain jobs obsolete, it also fosters new opportunities, much like the steam engine and electricity did in the past.
The launch of AI technology in companies like Alorica and IKEA illustrates a potential shift where productivity increases without heavy job losses, contrary to widespread fears.
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