IBM's recent research reveals that IT leaders' focus on generative AI may be diverting attention from essential IT services, leading to a decline in service effectiveness.
Less than half of the surveyed C-level executives feel their IT departments are effective in delivering basic services, a continuous decline since 2013, reflecting growing concerns regarding foundational IT support.
Despite CEOs believing in their infrastructure's readiness for scaling AI solutions, only 16 percent of tech executives express confidence in their ability to support generative AI's enormous infrastructure demands.
IBM highlights a significant gap between executive expectations and IT capabilities, noting that only 29 percent of cloud IT assets meet performance standards, revealing inefficiencies and accumulated tech debt.
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