Substantive change involves tremendous risk along with enormous potential, making it challenging for organizations to embrace new technologies like AI while not disrupting what already functions.
Technical debt refers to how an organization's tech stack must evolve to fully utilize new technologies, but it’s tough to overhaul fundamental systems without risking business operations.
The story of implementing a better computer system by accommodating traditional practices highlights how change requires understanding and addressing employee identity and resistance to loss.
Institutional inertia makes it difficult to change established practices; even when new systems are superior, employees may resist giving up what defines their role.
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