Kaitlyn's new role in UX research arose from necessity, as her event management position faded during COVID, leading her to adapt and thrive in a new context.
Kaitlyn emphasized that her background in communication laid a solid foundation for her success, enabling her to successfully engage with diverse teams and adapt to new challenges.
Through mentorship and experiential learning, Kaitlyn cultivated crucial UX skills like empathy and storytelling, proving that transferable skills, rather than degrees, drive meaningful impact in research.
Kaitlyn’s approach reflects a broader insight into UX research, that success hinges on practice, growth mindset, and leveraging one's unique professional experiences, rather than traditional academic pathways.