#service-desk-automation

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#itsm-automation #event-driven-workflows #intelligent-triage #intelligent-itsm #ai-in-itsm #cost-reduction
DevOps
fromComputerworld
4 days ago

5 areas of ITSM being transformed by automation in 2026

Automation transforms ITSM by reducing manual effort, accelerating resolution, and embedding intelligent workflows across incidents, requests, assets, and changes to improve service.
Artificial intelligence
fromComputerworld
3 months ago

The ROI of automation: How intelligent ITSM drives cost savings and efficiency

AI-powered ITSM transforms service desks into efficiency engines that automate routine work, reduce costs, and free skilled IT staff for strategic initiatives.
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