fromMarTech1 day agoB2B buyers want less sales contact | MarTechDespite a growing preference among B2B buyers for self-service, 61% say they would rather avoid sales reps altogether, highlighting their desire for autonomy in the buying process.Marketing
DevOpsfromInfoWorld2 months agoConquering the costs and complexity of cloud, Kubernetes, and AIOrganizations must adopt automation and self-service capabilities for effective infrastructure management.
fromJeremymikkola3 months agoA UI might not make it easierWhen systems are more complex, it doesn't make as much sense to have a self-serve layer in front of them.
Tech industryfromArs Technica4 months agoHP realizes that mandatory 15-minute support call wait times isn't good supportHP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.
fromThe Community Roundtable3 months agoOnline Community DevelopmentScalable Self-Service in Online Communities
Tech industryfromArs Technica4 months agoHP realizes that mandatory 15-minute support call wait times isn't good supportHP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.
fromThe Community Roundtable3 months agoOnline Community DevelopmentScalable Self-Service in Online Communities
