My career in HR helped me figure out people's personalities and how they like to be recognized. It's very satisfying when I hear that the present hit the mark.
"When steam engines made coal more efficient, Britain didn't burn less coal, it burned more. The same pattern is happening for cheaper legal services, consulting services and financial services."
I founded VITA in 2019 after a 20-year career with Big Four and a national accountancy firm, where I reached partner level. Over that time, I saw the profession change significantly. Accountancy services have increasingly become commoditised, and in many cases, the depth of client relationships has diminished. Earlier in my career, accountants were often trusted advisors.
AI is forcing the Big Four to rethink how work - and workers - are defined. The generalist consultant is out, and technical skills and deep industry expertise are in. PwC has launched what it's calling the "Learning Collective," a new workplace training initiative designed for the realities of the AI era. It's a broad rethink of how learning happens inside one of the world's largest professional services firms. "Skills, not titles, are the currency of this new era," the firm said in a press release.
As co‑founder and chief executive of KWC Global, based in Glasgow and London, Wardrop has made a career of helping lawyers, accountants and financiers learn the commercial skills business school often forgets: how to sell, lead and grow. His thesis is disarmingly simple: if learning and development is designed correctly and linked to tangible outcomes, it stops being an overhead and starts paying for itself.
A leader at the Big Four firm EY recently told me that the firm has introduced an AI tool to help their employees navigate the uncertainty around jobs that the new technology is creating. It's part of an internal training program known as AI Now 2.0, which prompts EY employees to answer a series of questions about their job, day-to-day responsibilities, and overall deliverables.
Professional services-lawyers, accountants, management consultants like myself-the ones who actually process, analyze, and deal with a lot of data, those are the skills that can be replaced by AI and agentic AI," said Anne Lim O'Brien, vice chair, partner, and global co-leader of the consumer products sector at executive search firm Heidrick & Struggles.
Professional services firms such as blue-chip law firms and management consultancies have long relied on a simple talent strategy: hire large amounts of eager and capable young associates to do the "heavy lifting" at the firm, freeing up partners and other senior staff to sell new work and set strategy. These associates would then be winnowed out over time. They either moved on to other work (often the firm's clients),
If you're here, you're likely asking: "Where can AI really make a difference in my day-to-day work, without compromising quality or trust?" We understand that when your service business is built on deep expertise, judgment calls, and tight deadlines, the answer can make or break your operations. That's why, in this blog post, we'll show you concrete use cases of AI in professional services industry, from consulting analysis to legal research, financial auditing, and client delivery.
A cleaning proposal template is a formal document that cleaning companies use to pitch their services to potential clients, capturing essential details such as the scope of the work, pricing structure, and terms.
The Professional and Business Services sector, vital for the UK's economy, is set to receive transformative AI funding exceeding £150 million to enhance growth.
The Florida Bar Board of Governors unanimously endorsed the recommendation for law firms to adopt incident response plans to prepare for data security incidents.
