#digital-modernization
#digital-modernization

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Inside Social Security, how a Wall Street CEO is revamping almost everything | Fortune

Enter Frank Bisignano. The Jamie Dimon protegee had a storied career in banking, and was appointed to lead SSA last spring (he has since added the job of IRS CEO to his resume, which you can read about here.) But the changes he has quickly enacted at SSA-drawing heavily on his time in the private sector-are real, and they're impressing even the Administration's fiercest critics.

US politics

fromNextgov.com

2 weeks ago

Inside the federal CIO's culture-first approach

Federal CIO Gregory Barbaccia prioritizes changing government technology culture to drive scalable reforms, build a digital front door, and strengthen agency engagement and compliance.

UK politics

fromwww.bbc.com

1 month ago

Three NHS trusts still using fax machines, Streeting confesses

Three of 205 NHS trusts still use fax machines; Leeds and Birmingham will stop within 12 months; Shrewsbury and Telford will take longer.

fromBusiness Insider

5 months ago

The Airbnb cofounder who just became the US's chief design officer is using the Apple Store's style as his north star

"My directive is to update today's government services to be as satisfying to use as the Apple Store: beautifully designed, great user experience, run on modern software,"

US politics

Digital life

fromNextgov.com

9 months ago

Total experience: The missing link in government transformation

Employee experience is critically linked to customer experience in federal services.

Current efforts in public service modernization overlook the internal workforce's experience.