#call-handling

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Marketing
fromThe Village Voice
4 days ago

Eight Decades In, EMKAY Is Still Making the Rest of the Industry Look Slow - The Village Voice

EMKAY delivers faster call handling and near-zero abandonment through a no-voicemail policy and direct, contractor-free operations.
Business
fromTheregister
4 months ago

How Microsoft provided customers with the Gates effect

Microsoft routed irate customer calls to a special internal line where operators posed as Bill Gates's office to placate callers and relay complaints to support.
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