"The surveyor, recommended by the caller, visited her home and reported the insulation was “rock solid” and had prevented proper ventilation of the rafters, creating a risk of rot and potential roof collapse. Patricia said she was cold-called by a firm which claimed the insulation could cause serious damage. She said the insulation worked well when installed, but later problems emerged after the removal attempts and lack of certification."
A 76-year-old homeowner in west London paid more than £13,000 to remove spray foam insulation installed in 2006. She said she was cold-called by a firm claiming the insulation could cause serious damage and paid £7,770 for removal, but the work was not done properly. She then paid another company £5,760 for further removal and said she received no necessary certification proving the work. She reported a leaking roof and estimated repair costs of £20,000. She said estate agents would not allow her to list her home without certification. A surveyor inspected the roof in 2025 and reported the insulation was “rock solid,” prevented proper ventilation, and created a risk of rot and potential roof collapse.
Read at www.bbc.com
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