"Adam Jones owns Myer’s Bagels, a Montreal-style bagel shop that tried using AI to edit its social media posts. Customers decried the use of AI in the shop's Instagram comments and left negative Google reviews. Jones apologized and said he'd be more careful with AI and social media - though he's not anti-AI."
"Customers decried the use of AI in the shop's Instagram comments and left negative Google reviews. Jones apologized and said he'd be more careful with AI and social media - though he's not anti-AI."
"Why did AI edits upset customers? What is Montreal-style bagel? How can businesses use AI cautiously?"
Adam Jones owns Myer’s Bagels, a Montreal-style bagel shop. The shop used AI to edit its social media posts. Customers reacted negatively, especially in Instagram comments, and left negative reviews on Google. The backlash centered on the use of AI in customer-facing interactions. Jones apologized and said he would be more careful when using AI and managing social media. He also indicated he is not opposed to AI overall. The situation raised questions about why AI edits upset customers and what Montreal-style bagels are, while pointing to the need for cautious AI use by businesses.
#ai-in-social-media #customer-backlash #apology-and-reputation #montreal-style-bagels #business-use-of-ai
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