"When designing digital products, sometimes we get a bit too attached to our shiny new features and flows - often forgetting the messy reality in which these features and flows have to neatly fit. And often it means 10s of other products, 100s of other tabs, and 1000s of other emails. If your customers have to use a slightly older machine, with a smallish 22" screen and a lot of background noise,"
"What exactly do we mean when we talk about "stress"? As H Locke noted, stress is the body's response to a situation it cannot handle. There is a mismatch between what people can control, their own skills, and the challenge in front of them. If the situation seems unmanageable and the goal they want to achieve moves further away, it creates an enormous sense of failing. It can be extrem"
No design exists in isolation. Design must accommodate common and urgent, frustrating, and stressful situations. Products should fit messy realities: multiple other products, many browser tabs, thousands of emails, older machines, small screens, and background noise. Users often multitask with low motivation, low patience, urgent competing priorities, and high stress. Time-critical products must prevent errors and improve accuracy without increasing cognitive load. Stress is the body's response to situations perceived as unmanageable, caused by a mismatch between controllable factors, personal skills, and task difficulty. Design should prioritize clarity, minimal steps, and resilient defaults.
Read at Smashing Magazine
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