"Train passengers are missing out on over 80 million annually in compensation for delayed journeys, a new analysis has revealed. The shortfall has been blamed on an "unacceptable" claims processes. Online ticket retailer Trainline, which produced the data, has called for rail reform that "focuses on what matters" to passengers. While customers who purchase tickets directly through a train operator's website or app can often access "one-click" compensation claims via the delay repay scheme for service disruptions,"
"From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging."
Train passengers are missing out on over 80 million annually in compensation for delayed journeys. The shortfall has been blamed on an "unacceptable" claims process. Customers who buy tickets directly via a train operator's website or app can often access one-click compensation claims through the delay repay scheme, but approximately one in four passengers who use independent ticket retailers face more complicated, manual procedures to obtain payouts. Trainline produced the data, launched a petition calling on the Government to enable one-click claims for all online ticket buyers, and has called for rail reform that focuses on passenger priorities.
Read at www.independent.co.uk
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