South East Water could have licence revoked as thousands face supply issues

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"Ofwat said it had launched a probe into whether the supplier had breached its licence condition by failing to comply with customer service obligations amid growing calls for the SEW chief executive David Hinton to resign. If the water company is found to have not met its obligations, it could be the first to have its licence revoked due to a breach of the customer-focused element of the licence condition."

"Since November, tens of thousands of households and businesses across Kent and Sussex have faced water supply issues. The latest incident has seen thousands of properties left without drinking water for the sixth day running, with South East Water (SEW) blaming the outage on Storm Goretti causing burst pipes and power cuts. Residents say they have received mixed information, with some claiming they have been told schools will now not open until Monday, while others have been told the issue will be resolved by Frida"

A major regional water supplier faces regulatory scrutiny and potential licence revocation after prolonged supply failures across Kent and Sussex. Tens of thousands of households and businesses have experienced water shortages since November, with a recent outage leaving thousands without drinking water for six days. The company attributes the outage to Storm Goretti, citing burst pipes and power cuts, while residents report inconsistent information about restoration times and school openings. Ofwat has opened a probe into possible breaches of customer service licence conditions amid calls for chief executive David Hinton to resign. Licence revocation could occur if customer-focused obligations are found unmet.

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