"The UK government claims a new Telecoms Consumer Charter will stop customers being hit by unexpected bill increases and offer clearer pricing when signing up to deals. Britain's Department for Science, Innovation and Technology (DSIT) says major telco providers - BT, Virgin Media O2 (VMO2), the newly conjoined VodafoneThree, Sky, and TalkTalk - have signed up to new commitments under the charter. The charter, however, appears to be nothing more than a voluntary code of conduct with no legal enforcement."
"Crucially, customers should always receive clear and easily understandable information about their telecoms services and prices, and any changes, so they know exactly what they are paying for and why. All providers commit that "where a contract includes a mid‑contract price increase, the core subscription price (monthly payment) for their service that customers sign up to is the price that they will pay. Any exception to this is limited strictly to unforeseeable and externally driven events that materially affect the cost of providing services.""
Major UK telecom providers including BT, Virgin Media O2, VodafoneThree, Sky and TalkTalk have signed up to a Telecoms Consumer Charter promoted by DSIT. The charter is voluntary and lacks legal enforcement, but requires providers to give clear upfront information about future price changes so customers know exactly what they will pay. Providers commit that where a contract includes a mid-contract price increase, the core monthly subscription price customers sign up to will be the price they pay, with exceptions limited to unforeseeable externally driven events that materially affect service costs. The move follows scrutiny after O2 lifted prices beyond original contract expectations.
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