Government initiatives aim to improve consumer protections against water firms by establishing a new ombudsman with legal authority to resolve complaints. The environment secretary plans the most significant overhaul of water regulation in a generation to address rising dissatisfaction related to service, escalating costs, and water pollution issues. Significant pollution reduction targets have been established, including cutting river pollution in half by the decade's end and complete elimination by 2035. Additionally, improvements will ensure consumers have a clear point of contact for their complaints.
Customers will be given stronger protections against water firms under government plans to restore trust in the beleaguered industry. The environment secretary is embarking on the biggest overhaul of water regulation in a generation amid growing anger at poor service, spiraling bills and the pollution of Britain's waterways. He pledged on Sunday to cut pollution in Britain's rivers in half by the end of the decade, eliminating it completely by 2035.
The ombudsman will also provide a single point of contact for consumers with complaints, instead of leaving them uncertain about where to go.
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