"According to the group, the company has increased its investments in IT by almost 80 percent since 2019, "investing in redundant datacenters and moving many guest-facing systems to the cloud." This will come as great comfort to its passengers who were left stranded following what the company called " a significant IT outage." The outage resulted in a system-wide ground stop for Alaska and Horizon-operated flights, affecting the travel plans of nearly 50,000 customers."
"The outage occurred on Thursday, October 23, and it was not until Saturday, October 25, that things returned to normal. The group's claim to have invested in redundant datacenters will raise an eyebrow or two, since it was a borkage at the company's primary datacenter that caused things to go wrong in the first place. Having redundant datacenters would, we assume, have made a failover a relatively straightforward thing rather than having systems down for hours while staff scrambled."
Alaska Airlines called in consultants after a late-October IT meltdown that grounded flights and disrupted operations for two days. The company reported an almost 80 percent increase in IT investments since 2019, citing redundant datacenters and moving many guest-facing systems to the cloud. The outage began on October 23 and operations returned to normal on October 25, after a system-wide ground stop that affected nearly 50,000 customers. A failure at the primary datacenter prevented effective failover to redundant systems and left systems down for hours while staff scrambled. The airline acknowledged the performance was unacceptable, noted prior hardening actions, said leadership outlined steps to strengthen infrastructure, and declined to provide further details on the investment figures or the meaning of "redundant datacenters."
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