The software quality crisis no one's talking about: How partners can help

"As organizations race to modernize and adopt AI, many are skipping a crucial step: ensuring their software actually works, and works well. With high-profile instances of poor quality software - the CrowdStrike outage from last year, and the historic Post Office saga - causing global disruption and reputational disaster, brands simply cannot risk delivering poor quality software to the market."

"Our recent2025 Quality Transformation Report showed that, in the pursuit of speed, quality is being sidelined. Nearly two-thirds of global businesses admit to deploying code without fully testing it, and the consequences are catching up. More than forty per cent estimate that their annual losses from poor-quality software exceed $1 million, with financial services firms reporting the most dramatic shortfalls."

"This isn't just about budget overruns: it's about trust, resilience, and risk. Two-thirds of organizations expect a major outage or disruption within the next year, and a quarter of them consider that risk "extreme." Yet while the threat is clear, few companies have the internal resources or expertise to tackle it. The result is a growing dependency on external partners for quality assurance - not just for execution, but also for guidance."

Many organizations skip ensuring software functions correctly while racing to modernize and adopt AI. High-profile failures such as the CrowdStrike outage and the Post Office saga caused global disruption and reputational damage. Quality is being sidelined for speed: nearly two-thirds of global businesses deploy code without full testing, and over forty percent estimate annual losses from poor-quality software exceed $1 million, with financial services hardest hit. Two-thirds of organizations expect a major outage within a year and a quarter view the risk as extreme. Limited internal QA resources increase reliance on external partners. Quality assurance must be prioritized early to reduce technical debt, de-risk transformation, and protect user experience.

Read at ChannelPro