"“We have made the difficult decision to suspend the discretionary company match to the TTEC 401(k) program, effective Q2 2026,” said Laura Butler, TTEC's chief people officer, in the April 30 memo. Butler said the nine-month suspension would “protect the long-term strength” of the business and give TTEC greater financial flexibility to keep investing in “the tools, training, and capabilities that will define our future.”"
"The areas it intends to invest in include AI certifications, AI-enabled tools and training, performance coaching, automation, and workforce education programs, a TTEC spokesperson told Business Insider. The pause will be reassessed early next year, and “if our business performance supports it, we intend to resume contributions,” Butler said."
"TTEC previously matched up to 3% of an employee's salary toward their 401(k) if the employee contributed at least 6%, a TTEC employee told Business Insider. The company did not comment further on the specifics of its previous 401(k) contributions. The TTEC spokesperson confirmed to Business Insider that the company had temporarily suspended the discretionary 401(k) company match, saying the move was “part of a broader set of actions to create the financial flexibility needed to accelerate our business transformation.”"
TTEC paused discretionary 401(k) company matches for US employees through the end of 2026, effective Q2 2026. The decision aims to protect long-term business strength and provide greater financial flexibility. The company plans to invest in AI certifications, AI-enabled tools and training, performance coaching, automation, and workforce education programs. The pause will be reassessed early next year, with an intention to resume contributions if business performance supports it. TTEC previously matched up to 3% of salary for employees who contributed at least 6%. The company framed the change as part of broader actions to accelerate business transformation.
Read at www.businessinsider.com
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