Melissa Plett experienced a fraud alert call from someone pretending to be from the Royal Bank of Canada. The caller, using RBC's phone number and familiar language, convinced her to log into her banking app, resulting in a loss of $14,510. She learned of the scam when the real RBC contacted her about suspicious activity. RBC declined her refund request, stating she was responsible because she was active during the fraud. Many victims share feelings of helplessness after such scams, which can lead to significant financial distress.
Melissa Plett received a highly convincing fraud alert call from someone posing as a Royal Bank of Canada representative, resulting in the loss of $14,510 from her accounts.
The scammer, who masqueraded as a fraud investigator, seemed credible, using RBC's phone number and familiar language, leading Plett to trust them completely.
After the scam, the legitimate RBC contacted Plett about fraudulent activity in her account, but they refused to refund her losses, stating she was responsible.
Victims of bank investigator scams often report a sense of helplessness and trauma upon discovering they've been deceived, leading to significant financial losses.
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