"I provided passport details in good faith to HSBC as it was necessary for identification before opening up a business account. Now I'm worried that money will be taken out of the company account by crooks, with the third-party platform having been hacked. Worse, that my passport details could be sold on the dark web. I had reservations about providing ID proof in the first place because cyber attacks are now so prevalent but you put your trust in the banks to get online security right, first"
"place because cyber attacks are now so prevalent but you put your trust in the banks to get online security right, including tech partners. Frankly, nowhere is safe in the online world these days and businessmen and women need to be constantly on alert for data breaches involving their details. In the wrong hands, lives and livelihoods are devastated and there is little redress."
HSBC warned business banking customers that personal identification documents, images and contact details submitted during account applications were exposed after unauthorised access to a third-party platform. HSBC systems remained unaffected; passwords, PIN codes and biometric security such as Voice ID were not compromised. The bank said there was no evidence of fraudulent activity so far but urged customers to monitor accounts, credit reports and bank statements for suspicious activity. Affected customers are offered a complimentary 12-month Experian Identity Plus subscription and a dedicated Experian helpline available until 8 October 2025. One customer expressed fear that passport details could be sold on the dark web and warned of severe impacts on lives and livelihoods.
Read at Business Matters
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