"Like most CSCs, agents will be available at the new centers 24 hours a day, 7 days a week. They answer common commuter questions and assist them with OMNY machines, signing up for programs such as Fair Fares and provide service information. CSCs are not new in the system this year. The first center opened at the Coney Island-Stillwell Avenue station in 2023."
"We're making it even easier for customers to get assistance by meeting them where they are with new customer service centers coming to locations throughout the transit system, NYC Transit President Demetrius Crichlow said. As we continue to transition to tap-and-ride, customers can easily transfer funds from MetroCards to OMNY at their nearest customer service center where knowledgeable station agents are there to help."
More than a dozen new customer service centers (CSCs) will open throughout Manhattan, Brooklyn, Queens and the Bronx by the end of 2025. Agents at most CSCs will staff centers 24 hours a day, seven days a week to answer commuter questions, assist with OMNY machines, enroll riders in programs like Fair Fares, and provide service information. A CSC opened at Grand Central-42nd Street recently; the first CSC launched at Coney Island-Stillwell Avenue in 2023. St. George on Staten Island operates weekdays 5:30 a.m. to 9 p.m. Centers repurpose booths and feature enhanced accessibility, OMNY technology, new lighting, branded wrapping and canopies.
Read at www.amny.com
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