
"The Biden administration Federal Trade Commission alum has hit the ground running with announcement after announcement - clearing a backlog of cases left to collect dust under former Mayor Eric Adams, forcefully demanding app companies comply with new worker-protection laws, and pledging to hold corporations and their CEO's accountable to the law. Levine's worker and consumer protection agency has emerged in recent years as a key regulatory force against the fast-growing delivery app industry, which has huge consequences for the city's public realm."
"As of last month, grocery delivery app companies like Instacart must pay their workers the city's minimum pay standard of $21.44 per hour, and all app companies must give customers the option to tip at checkout and give workers access to discounted e-bike subscription memberships or trade-in programs. More working protections passed by the City Council last year go into effect in early 2027, prohibiting the apps from firing workers without cause."
Sam Levine, new Commissioner of the Department of Consumer and Worker Protection, has rapidly advanced enforcement of delivery-app regulations, clearing backlogged cases and demanding app companies comply with worker-protection laws. Levine pledged to hold corporations and CEOs accountable and reinforced DCWP’s role as a regulatory force against the fast-growing delivery app industry. Recently adopted rules require grocery delivery apps like Instacart to pay a city minimum of $21.44 per hour, offer tipping at checkout, and provide access to discounted e-bike subscriptions or trade-in programs. Additional protections banning firing without cause take effect in early 2027, and enforcement will require increased DCWP resources and funding.
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