"He explained his support for the new scheme - and addressed a key concern: what will happen if your phone dies. The 64-year-old said: 'I'm old, and I travel from Ryanair on a very, very regular basis, and I use the Ryanair app, it is pretty simple, pretty easy to use.' He said 'nobody would be cut off at the knees' and the airline would be 'reasonably forgiving' of people showing up with paper boarding passes through Christmas and into January, Belfast Live reported."
"'The critical thing: If you've checked online before you get there and you lose your phone, we'll have your name in the system,' he said. 'We will manually board you at the boarding gate so if your phone goes off, you lose your phone, your phone gets stolen, it is not going to make any issue as long as you checked in online before you got the boarding gate, which, by the way, would eliminate all the check-in fees at the airport.'"
Ryanair will move to 100% digital boarding passes from November 12, requiring passengers to use the digital pass in the Ryanair app instead of printable paper passes. Campaigners for older travellers condemned the change as ageist and accused the airline of prioritising profits over some customers' needs. The airline defended the move as simple to use and said many older customers can adapt, noting an 86-year-old relative uses the app. The airline said passengers who check in online will be identifiable in its system and can be manually boarded at the gate if their phone dies or is stolen, and that online check-in eliminates airport check-in fees.
Read at Mail Online
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