"This is one of the most farcical parking disputes I've come across. Mer's website advertises the EV charger as a 24-hour facility. Signs at the entrance to Redhill retail park state, in large letters, that free parking for up to two hours is allowed. Smaller print beneath this says that terms and conditions apply. It's these terms and conditions that Ocean is relying on, and they are not printed on the entrance signs, or on the sign behind the EV charger."
"The latter notice bears a line, in a tiny font, obscured by the cable frame, advising drivers to check any parking restrictions. These restrictions are detailed on separate signs around the car park. I began with Mer. It was defensive, insisting that the sign on its charger was adequate, but admitted that the 24-hour promise on its website had caused confusion. It has now amended the website."
A driver charged an electric car at a Mer EV charger advertised as available 24 hours in a B&Q car park and then received a £100 parking charge notice from Ocean Parking stating no parking between 9pm and 6am. No clear signs on or near the charger explained the restriction; a small notice behind the charger was partly obscured and advised checking separate signs. Mer apologized and amended its website after admitting the 24‑hour claim caused confusion. Ocean Parking rejected the driver's representation, asserting users of the charger are not exempt and that charges were issued under published conditions. Signage in the charging area met only minimum standards, prompting a pragmatic resolution.
Read at www.theguardian.com
Unable to calculate read time
Collection
[
|
...
]