"Costa's then-manager told him that ServiceNow would not pay this commission because the Sales Compensation Department had concluded that Costa had 'overachieved to a degree that was outside normal' in relation to his sales quota. In other words, ServiceNow believed Costa had made too much money, notwithstanding that his commission was only a small percentage of the revenue recognized and received by ServiceNow."
"Rather than pay the $236,845 that Costa was owed on that deal, Costa says his supervisor asked him to sign paperwork that would retroactively raise his quota to a level that would negate the commission."
Jorge Costa, a 13-year veteran at ServiceNow, is suing for $761,974 in commissions he claims are owed for closing two federal contracts. ServiceNow contends he overachieved his sales quota and has denied his claims, seeking to move the case to arbitration based on his employment agreement. Costa states that prior to September 2024, he consistently received his commissions, but after closing a significant deal, the company refused to pay, asserting he made too much money relative to his quota.
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