Why should we pay these criminals?': the hidden world of ransomware negotiations
Briefly

Why should we pay these criminals?': the hidden world of ransomware negotiations
"They call it stopping the bleeding: the vital window to prevent an entire database from being ransacked by criminals or a production line grinding to a halt. When a call comes into the cybersecurity firm S-RM, headquartered on Whitechapel High Street in east London, a hacked business or institution may have just minutes to protect themselves. S-RM, which helped a high-profile retail client recover from a Scattered Spider cyber-attack has become a quiet, often word-of-mouth, success."
"Many of the company's senior workers are multilingual and have a minimal online footprint, which reveals scant but impressive CVs suggestive of corporate or government intelligence-based careers. S-RM now claims the UK's largest cyber-incident response team. Its first-responder service is comprised of about 150 experts worldwide. It has clients who keep it on retainer, victims referred by insurers, and walk-ins: people who suddenly realise their business is under attack and call the first few results on their search engines."
S-RM is a London-based cybersecurity firm that provides rapid incident response to businesses and institutions under attack. The firm's first-responder team numbers about 150 experts worldwide and claims to be the UK's largest cyber-incident response team. Many senior staff are multilingual with minimal online footprints and backgrounds suggestive of corporate or government intelligence work. S-RM handles retained clients, insurer referrals, and direct walk-ins, and reports average initial response times of around six minutes. Acting during the reconnaissance phase can prevent intrusions from escalating into widespread malware, ransomware, data theft, or operational disruption.
Read at www.theguardian.com
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